Patient Updates


We will be re-opening on Monday 8th June 2020.

Westdale Dental have put in place this policy based on multiple updated sources from within the dental and medical professions. The policy outlines the modifications to our normal practice procedures once the practice can be reopened after the COVID-19 pandemic peak has subsided.

It is unclear whether these procedures are temporary or whether they will become a permanent feature of the way dental practices must operate to ensure patient and staff safety in the future. Due to the evolving worldwide COVID-19 pandemic, policies and procedures are likely to change as new scientific evidence is evaluated over time.

We would like to take this opportunity to thank all of our patients for their patience and understanding during this transitional period of time and for your cooperation whilst we implement new measures at the practice.

At Westdale Dental our normal cross-infection control protocols against all previously known pathogens are firmly embedded into all the clinical activity we carry out. It should be noted that a dental practice is already a very clean setting compared to public areas and there is no evidence of COVID-19 transmission occurring in increased rates in dentists or their staff.

We have reviewed all of the updated guidance and feel that the measures which are outlined in this policy will reduce risk to the minimum level at the practice. Please be assured that all of our clinical and non-clinical staff will be fully retrained and complying with our updated procedures to reduce the risk of cross infection.

The Westdale team will prepare the practice for reopening and practising our updated procedures before patients return to the practice. We will initially be seeing patients with emergency problems or other dental problems that require urgent assessment and treatment.

When the lockdown restrictions are lifted further, we will be able to see patients for treatment that was not completed prior to the lockdown and more routinely patients who were due for examinations and hygienist visits.

For patients undergoing orthodontic treatments we will be resuming appointments and extending surgery hours over the next few weeks.

We will be contacting patients and confirming appointments via text message as normal.

At the time of booking your appointment

At the time of booking your appointment we will ask you to verbally confirm your medical history; there will be additional questions asked which will allow us to assess your level of risk for coronavirus infection before you attend the surgery.

If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least one month.

A dentist may also carry out a remote consultation with you to assess your dental problem prior to your visit so that a treatment plan and cost estimate can be sent to you.
We recommend that patients in the high-risk groups for developing complications from coronavirus delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear.

Westdale Dental will be operating contactless payment systems going forwards, and we will ask that payment is made over the phone for your appointment at the time of booking if you do not have a means of making contactless payment at the time of your visit. This will reduce any unnecessary contact or use of pin entries on card terminals at reception.

On the day of your appointment

When travelling to the practice you should try and limit close contact with other members of the public as far as possible. We will meet all patients outside the building and bring them straight into the surgery. One adult is able to attend with a child; please do not bring additional family members with you unless they are happy to wait in the car or outside the building.

When you attend the practice, we will welcome you at the entrance to the practice and ask that you please limit what personal items you bring with you into the building as these will need to be placed in a lidded box provided at the practice. You will be asked to use the hand sanitiser on arrival in reception and when you exit the building too.

We intend to eliminate waiting inside the practice and at reception so appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to practicably manage. Please note toilet facilities will not be available at the practice for the time being.

The Westdale team have looked at every aspect of the practice with a view to removing all non-essential items that can potentially be the cause of infection. You will find that the practice may appear to be quite bare when you attend as this is in the interests of reducing all opportunities for cross infection to a minimum.

All clinical and common areas including door handles and surfaces will be regularly disinfected in addition to our normal surface cleaning protocols between patients. We will need to take additional time in between patient appointments to allow for additional decontamination procedures.

Any follow up appointments will be made and confirmed by email or telephone to limit your time spent at reception.

Personal protective equipment

All our team members will be using personal protective equipment in line with current recommendations and we therefore apologise in advance for the necessary reduction in social interaction that this will necessitate. Whilst our masks may make us appear impersonal and distant, please be assured we are still the same friendly team that you are used to seeing.

The team at Westdale are confident that we are able to provide dental care to our patients in as normal an environment as possible while bearing in mind our responsibilities to mitigate risk associated with COVID-19 as far as is practically possible.

This policy will be constantly reviewed and updated as necessitated by circumstances over time. If you have any questions regarding this policy or about your dental care at

Westdale Dental please do not hesitate to contact us on

Once again, we would like to thank all our patients for their understanding and cooperation during this time.