DENTAL CARE FOR ALL THE FAMILY

Contact Westdale Dental

How to find us

406 Westdale Lane
Mapperley
Nottingham
NG3 6DG

How to contact us

Telephone: 0115 9603572
Email: info@westdaledental.com

Contact Form





Please note - this contact form should only be used for transferring information of a non-sensitive nature. If you wish to provide us with medical information or other potentially sensitive data, please contact us by telephone on 0115 9603572 and we will advise.

Location Map

Practice hours

Monday

8.30am to 8pm

Tuesday

8.30am to 8pm

Wednesday

8.30am to 6pm

Thursday

8.30am to 5.30pm

Friday

8.30am to 5.00pm

 

Care Quality Commission

Who are the Care Quality Commission?

The Care Quality Commission (CQC) are the independent regulator of the health and adult social services in England, they inspect every hospital and dental practice in England, to ensure that they are meeting government standards.

Code of practice for patient complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

If you have a complaint about our service we will seek to deal with it courteously and promptly so that the matter is resolved as quickly as possible.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients' concerns in a caring and sensitive way.

The practice manager is the person within the practice responsible for dealing with your complaint.

You can make a complaint in person, by telephone or by letter. Once in receipt of your complaint we will acknowledge it within 2 working days and a full investigation will follow.

We will seek to fully investigate your complaint within ten working days to give an explanation of the circumstances that led you to complain. If in the event of not being able to complete the investigation within the ten working days we will notify you of this, giving you the reasons why and a likely period within which the investigation will be completed.

We would hope to resolve your complaint to your complete satisfaction, however if you are not satisfied with the outcome of your complaint then a complaint may be made to:

NHS England Customer Contact Centre PO Box 16738 Redditch B97 9PT email:england.contactus@nhs.net Tel 0300 3112233

ICAS Independent Complaints Advocacy Service, Clarendon Business Park, Clumber Avenue, Nottingham. NG5 1AH Telephone 0808 802 3000

The practice takes a non-discriminatory approach to complaints and in the event of you making a complaint about any aspect of your care, this will not prejudice any future care you, your family or carers require at the practice.